Refund policy

Last Updated: 22nd July, 2025

At Botanika Herbals, we want you to feel confident and supported when purchasing our herbal skincare and wellness products. While we hope you love everything you receive, we understand that sometimes a return or exchange may be needed.

Return Eligibility

We accept returns on most unused, unopened products in their original packaging within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • It must be in the original packaging

  • You must have proof of purchase (order number or receipt)

  • Contact us within 30 days of receiving your order

Please note: Due to the nature of herbal and personal care products, we cannot accept returns on opened or used items, or on items marked as final sale or digital gift vouchers.

How to Request a Return

To initiate a return, please email us at info@botanikaherbals.com.au with:

  • Your name

  • Order number

  • The item(s) you wish to return

  • Reason for return (optional but appreciated)

We’ll reply within 2-7 business days with instructions for returning your product.

Refunds

Once your return is received and inspected, we’ll notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable, and return postage is the responsibility of the customer unless the item was defective or incorrect.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us immediately at info@botanikaherbals.com.au with a photo of the issue. We will gladly offer a replacement or refund, including return shipping costs where applicable.

Digital Products

Gift vouchers and digital downloads are non-refundable. Please ensure all details are correct before purchase.

Late or Missing Refunds

If you haven’t received your refund within 10 business days of confirmation:

  1. Check your bank account again

  2. Contact your credit card company — it may take some time before your refund is officially posted

  3. If you’ve done all of this and still haven’t received it, please contact us at info@botanikaherbals.com.au

Questions?

We are always here to help.
Please email us at info@botanikaherbals.com.au with any questions or concerns regarding your return.